To reset your password, submit your username (this is your Civica payroll number and can consist of 2 - 8 digits, this may be different for other group businesses) including all 2 - 8 digits e.g. 00, 000, 000000 or 00000000. If you are an employee in the Republic of Ireland, Your username will begin with 9 e.g. 900000 (6 digits in total) for your username in the username field.

When your username is located in our database, an email will be sent to the registered email/line managers email address with instructions on how to reset your password.
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